The correct behaviour in case of emergency 
Emergency guidelines by the Service Unit for Health and Safety

Evacuation

The evacuation of a building may be deemed necessary in various situations. In an emergency, rescuing people always takes priority. What to do:

1. INFORM & SAVE OTHERS

• Inform people in your immediate vicinity.
• If necessary, rescue others without putting yourself in danger → Think about your own safety!

2. FOLLOW INSTRUCTIONS

• Follow instructions given by the emergency services and the university fire protection officers.

3. LEAVE THE BUILDING

• Leave the building via the designated escape routes and keep calm.

• Go directly to the designated assembly point.

• Do not return to your workplace until the all-clear has been given or the alarm has stopped.

4. REPORT IMPORTANT INFORMATION

• Report important information to the emergency services.

Superiors have to ascertain as quickly as possible whether all employees have gathered at the assembly point. If any employees are missing, the emergency services must be informed immediately.

Personal accident | Medical emergency

Personal accident, work accident, medical emergency, etc. – the first few minutes can be crucial, so it is important to provide first aid!

THE RESCUE CHAIN

1. Protect yourself | Rescue | Alert 144
2. Life-saving emergency measures | Erste-Hilfe | Basismaßnahmen
3. Ambulance | Transport
4. Medical attention

WHAT TO DO

• Think about your own safety!

• Alert the emergency services (Ambulance 144)
• Perform first aid! Depending on the situation, perform life-saving first-aid measures.
• Call first responders from your department for help.
• Brief the emergency services and guide them to the patient as quickly as possible.

Internal procedure | Work accidents and near accidents

Work accidents and near accidents must be immediately reported to the superior and the Service Unit for Health and Safety (DLE SG). Subsequently, the accident report form must be completed in coordination with the DLE SG, signed and emailed to the HR department.

First-aid kit and defibrillator

Dressing material is available at each institute and organisational unit of the University of Innsbruck. Additionally, a first-aid kit can be found in every first-aid room. Defibrillators can be found at several locations at the University of Innsbruck. All defibrillator locations can be found in our occupational health and safety manual (= Arbeits- und Gesundheitsschutzhandbuch).

Accidents involving chemicals | Biological agents

Medical emergency (e. g. accidental ingestion of chemicals) | Intoxication

In case of intoxication, there is a risk of first responders also coming into contact with the gas, for instance. Remember: Protect yourself before rescuing others! First-aid in case of intoxication:

1. SPIT OUT AND RINSE IF NECESSARY

• (with cold water) to remove any residue of the substance from the mouth. Avoid vomiting in case of acids and alkalis!

2. RECOVERY POSITION

• Put the patient in the recovery position and perform additional basic measures.

3. ALERT

• Contact the Poison Information Centre (VIZ). 01 4064343

4. REQUEST ASSISTANCE

• Request medical assistance. 144

Accidental release of chemicals

What to do:

1. CORDON OFF THE DANGER ZONE

• Think about your own safety!

2. IDENTIFY DANGERS

• What kind of substance is it?

3. ALERT

• Inform people in the directly affected environment, your superior and the DLE SG.

4. PREVENT SPREADING

5. CLEAN | DECONTAMINATE THE WORK AREA

• using appropriate PPE and suitable resources.

Accidental release of biological agents

What to do in case of release in a confined work area (= minor incident):

1. KEEP CALM

• and get the big picture!

2. ALERT

• your superior and the laboratory manager.

3. SECURE | CORDON OFF

• Cordon off the contaminated area.

4. DISINFECT OR DECONTAMINATE

• Follow the hygiene plan.

What to do in case of release over several work areas (= major incident):

1. KEEP CALM!

2. LEAVE THE DANGER ZONE

• Inform people in the immediate danger zone.

3. SAVE OTHERS

• Rescue injured people. Think about your own safety!

4. PREVENT SPREADING

• Prevent further spreading of organisms.

5. SECURE | CORDON OFF

• Lock the room, shut down the ventilation.

6. ADDITIONAL MEASURES

• Provide first aid, take off contaminated clothing and gloves, wash and disinfect hands, decontaminate people.

Incidents involving radiation

Any unintentional contamination in the controlled zone must be immediately reported to the responsible Radiation Safety Officer and the laboratory manager. If the damage cannot be repaired independently with the resources available, the fire brigade must be called in.

Harassment, threat, violence

Harassment and threat

One or more people act in an annoying, harassing or threatening manner towards you or other employees of the university. What to do:

1. THINK ABOUT YOUR OWN SAFETY

• Protect yourself . Ask others for help.

2. REPORT

• Contact the Office of the Rector of the University of Innsbruck and alert the police.133

Stalking

The deliberate and repeated pursuit or harassment of a person over an extended period of time, leaving the stalked person feeling directly threatened. What to do: see above

Violence

You become a victim of physical violence or observe acts of violence against others at the University of Innsbruck. What to do:

1. ALERT

• Alert the police.133

2. THINK ABOUT YOUR OWN SAFETY

• Protect yourself by retreating to a safe room. Ask others for help.

3. INSTRUCTIONS

• Follow instructions given by the emergency services and the Office of the Rector.

Suicide and/or threat of suicide

In the case of suicidal thoughts or a threat of suicide, please contact the Office of the Rector.

Blackout

How to recognise a blackout

A continuous power cut is present from 45 minutes without power in daylight and from 10 minutes without power in the dark. Failures in mobile phone or landline reception may also occur.

1. CHECK YOUR OWN POWER SUPPLY

• RCD in the distribution board

2. CHECK YOUR SURROUNDINGS

• Look around. Do other rooms still have power, is there light on in neighbouring buildings, are streetlights working?

3. REACHABILITY

• Check whether people in other buildings still have power.

4. KEEP YOURSELF INFORMED

• Check whether there is current information on your mobile phone, on the radio or on the internet.

How to prepare for a potential blackout

PLEASE OBSERVE THE GUIDEBOOK OF THE AUSTRIAN CIVIL PROTECTION ASSOCIATION

• Ratgeber des Zivilschutzes Österreich

What to do in the event of a blackout

1. KEEP CALM

• Not every power cut is a blackout.

2. LEAVE THE BUILDING

• In the event of a blackout, please leave the buildings of the University of Innsbruck (no later than one hour after it started) in a controlled manner.

3. SWITCH OFF ALL DEVICES

• Disconnect devices from the power supply system.

4. LOCK THE DOORS

• Lock the doors to your rooms.

5. USE THE STAIRCASE

• Do not use a lift when leaving the building.

6. WAIT FOR INSTRUCTIONS

• The university management will inform you via email as soon as possible.

For more detailed information see the SharePoint SiGe

Demonstration, oppucation of buildings, bomb threat

Demonstration and/or occupation of buildings

Third-party activities directed against a building must be reported to the Office of the Rector. What to do:

1. REPORT

• to the Office of the Rector.

2. INFORM

• The university management informs the staff about ongoing/planned activities (of emergency services).

Bomb threat

You receive a bomb threat by phone or in writing. What to do:

1. PAY ATTENTION

• Take the threat seriously. Use available communication channels to alert others, the police and the Office of the Rector.

2. COLLECT DETAILS

Try to get as much information as possible:

• Write down the phone number, date/time, wording of the threat, etc.
• When will the bomb explode?
• What kind of bomb is it? How will the bomb be detonated?
• Where is the bomb located?
• Why was the bomb planted?

Suspicious mail/parcel

What to do:

1. LEAVE THE DANGER ZONE

2. CORDON OFF

• sure that nobody can approach the mail/parcel.

3. EVACUATE

• In case of suspicion, ensure extensive evacuation of the area.

4. DO NOT EXPOSE THE ITEM TO ANY OUTSIDE INFLUENCES

• Do not open the parcel.

5. AVOID HAVING ANY POTENTIAL SOURCES OF IGNITION IN THE IMMEDIATE VICINITY

• (z.B. Elektrogeräte, offene Flammen, etc.)

6. WAIT FOR THE POLICE TO ARRIVE AND FOLLOW THEIR INSTRUCTIONS

Suspicious mail/parcel discharging substance

If any mail/parcel is found damaged and a substance such as dust/liquid is leaking out of it, the following applies. What to do:

1. DO NOT TOUCH, SHAKE OR EMPTY THE MAIL/PARCEL

2. REPORT TO THE OFFICE OF THE RECTOR AND THE POLICE IN CASE OF SUSPICION

3. CLOSE WINDOWS AND DOORS

4. LEAVE THE DANGER ZONE

• Wash affected areas thoroughly with soap and water if skin has been in contact with the mail/parcel.

Emergency phone numbers

Internal emergency numbers (on-call duty)

1. TECHNICAL EMERGENCIES DURING WORKING HOURS

• (Mon–Fri: 7.30 a.m. to 3.30 p.m.): DDI 30501

2. TECHNICAL EMERGENCIES OUTSIDE OF WORKING HOURS

• (Mon–Fri 3.30 p.m. to 7.30 a.m., Saturday / Sunday / holidays all day): +43 676 8725 5000

3. INNRAIN OPERATOR

• DDI 111

External emergency numbers / emergency services

1. FIRE BRIGADE

• 122

2. POLICE

• 133

3. AMBULANCE

• 144

4. EUROPEAN EMERGENCY NUMBER

• 112

5. POISON INFORMATION CENTRE

• 01 406 43 43 or 97166 (internally using a university landline)

6. DEAF AND HEARING-IMPAIRED PEOPLE

• text 0800 133 133