since 08/2009

Professor of Business Administration with a focus on Tourism and Service Management at the Faculty of Business and Management, Department of Strategic Management, Marketing and Tourism, University of Innsbruck, Austria

11/2008

Habilitation und awarding of the venia legendi of Business Administration through the Business School, University of Mannheim, Germany

02 - 04/2007

Research Scholar, University of Missouri-Columbia, Columbia, Missouri, U.S.A.

2003 - 2008

Assistant Professor, Department of Business Administration and Marketing II, Professor Dr. Hans H. Bauer, University of Mannheim

02/2003

Ph.D. (Dr. rer. pol.), University of Mannheim, Grade: summa cum laude, Topic of Dissertation: "Consumer Sophistication: Messung, Determinanten und Wirkungen auf Kundenzufriedenheit und Loyalität" (supported by German National Science Foundation)

07 - 08/2002

Research Scholar, Stanford University, Palo Alto, Kalifornien, U.S.A.

2000 - 2003

Doctoral Student, Department of Business Administration and Marketing II, Professor Dr. Hans H. Bauer, University of Mannheim

1998 - 2000

Doctoral Student, Dean’s Office, Business, Project Lead AACSB accreditation, University of Mannheim

10/1998

Diploma in Business Administration, University of Mannheim

08/1997

Master of Business Administration, Bowling Green State University, Ohio, U.S.A.

1998 - 2000

Project Leadership AACSB-accreditation, Junior Researcher at the Business School, University of Mannheim, Germany

1996

Assistant Brand Manager at Ellen Betrix, decorative cosmetics, Proctor & Gamble GmbH, Groß-Gerau, Germany

2013

Best Paper Award for ”Destined for Each Other: Customers’ Emotional Responses to Co-Designed Products”, 2013AMA Winter Marketing Educators’ Conference, 15.-17. Februar 2013 (zus. mit U. Grissemann und K. Teichmann)

2011

Best Paper Award for „Communication Matters: The Relevance of Communication Management in the Customer-Company Interface,” ANZMAC 2010 Conference, Christchurch, NZ, 29. November – 01. Dezember 2011 (zus. mit O. Wagner und K. Teichmann)

2007

Best Paper Award for „Can Brands do Harm? Antecedents to and Consequences of Adolescents’ Perceived Brand Stress”, 2007 AMA Summer Marketing Educators’ Conference, Washington, USA, 04. – 06. August 2007 (zus. mit H. H. Bauer und C. A. Albrecht)