Bernd F. Reitsamer, PhD
Assistenzprofessor
+43 (0) 512 507 72402
o.4.53
Dienstag, 14-16 Uhr (nach Vereinbarung)
Akademischer Werdegang
seit 02/2019
Assistenzprofessor am Institut für Management und Marketing, Universität Innsbruck
09/2023
Visiting Scholar an der Excelia Business School, La Rochelle (FRA)
2016 - 2023
Lektor am Lehrstuhl für Marketing und Innovation der Paris Lodron Universität Salzburg
2016 - 2019
Wissenschaftlicher Mitarbeiter und Lektor am MCI Management Center Innsbruck (Department Tourismus & Freizeitwirtschaft)
04/2017
Visiting Scholar an der HSE Higher School of Economics Moscow (RUS)
2011 - 2016
Universitätsassistent Prae-Doc an der Universität Innsbruck
2010 - 2015
PhD Program Management an der Universität Innsbruck (Ph.D.)
Dissertationsthema: „Consumption Experience in Servicescapes – Structural Composition, Consequences and Dynamics“
07 - 09/2010
Auslandsstudium an der London School of Economics (UK)
08 - 12/2008
Auslandsstudium an der Copenhagen Business School (DK)
2005 - 2010
Betriebswirtschaftliches Diplomstudium an der Universität Innsbruck (Mag.)
Forschung
Forschungsschwerpunkte
-
Experiential Marketing
-
Customer Journey Design
-
Konsumentenverhalten und Digitalisierung im Dienstleistungssektor
-
Destinationsmanagement
Publikationen (Auswahl)
Reitsamer, B.F., & Becker, L., (2024). Customer Journey Partitioning – A Customer-centric Perspective Beyond Stages and Touchpoints. Journal of Business Research, 181, 114745.
Reitsamer, B.F., Stokburger-Sauer, N.E., & Kuhnle, J.S. (2024). How and When Effective Customer Journeys Drive Brand Loyalty – The Role of Consumer-Brand Identification. Journal of Service Management, 35(6), 109-135.
Reitsamer, B.F., & Brunner-Sperdin, A. (2021). It's All About The Brand - Place Brand Credibility, Place Attachment and Consumer Loyalty. Journal of Brand Management, 28(3), 291-301.
Reitsamer, B.F., Streicher, M.C., & Teichmann, K. (2020). Sensorimotor Experiences in Servicescapes Predict Attitude Formation Through Memory Dynamics: A Longitudinal Study. Psychology & Marketing, 37(3), 479-487.
Reitsamer, B.F., Brunner-Sperdin, A., & Stokburger-Sauer, N.E. (2016). Destination Attractiveness and Destination Attachment: The Mediating Role of Tourists’ Attitude. Tourism Management Perspectives, 19, 93-101.
Konferenzbeiträge (Auswahl)
Reitsamer, B.F., Kuhnle, J.S., & Stokburger-Sauer, N.E. (2023). Livestream vs. Pre-recorded – How Social Media Video Content Drives Customer Behavior. Frontiers in Service Conference 2023, June 15-18, Maastricht, Netherlands.
Becker, L., & Reitsamer, B.F. (2022). (Bitter)Sweet Memories: How Lived Customer Experiences Become Remembered Experiences. International Research Symposium on Service Excellence in Management (QUIS), January 12-15, Polytechnical University of Valencia, Spain.
Reitsamer, B.F., Kuhnle, J.S., & Stokburger-Sauer, N.E. (2022). Less Is Sometimes More - How Effective Customer Journey Designs Impact Willingness to Pay a Price Premium. AMA Winter Academic Conference, February 10-11, Las Vegas, NV (online).
Reitsamer, B.F., Kallmuenzer, A., & Katitas, A. (2020). Dynamics of Consumption Experience – The Case of Eastern Express in Turkey. Association for Consumer Research Annual Conference (ACR), October 1-4, Paris, France.
Mayr, C., & Reitsamer, B.F. (2019). Brand Trust in the Hotel Industry - How Online Customer Reviews Affect Tourist Behavior. 48th European Marketing Academy (EMAC) Conference, Hamburg, Germany, May 28-31, 2019.